COURSE OUTLINE
This course is divided into modules and lessons, each focusing on key topics, which are broken down into easy-to-follow concepts.
Throughout the course, you will be given activities to complete to help you summarise what you have learnt and appraise your understanding.
There are twelve modules within the course and information on what is covered is as follows:
Module 1: Cabin Crew Operations
- Recruitment Criteria
- Role & Responsibilities of Cabin Crew
- Key IATA Terms and Definitions
Module 2: In-flight Service & Safety
- Classes of Service
- Food Service
- On-board Hygiene
- Emergency Identification & Equipment
Module 3: Customer Service
- Grooming and Appearance
- The Sales Role
- Customer Service in the Airline Industry
- Communication Skills
- Passenger Requirements
Module 4: Procedures
- Security Procedures
- Pre-flight Procedures
- Post-flight Procedures
- Emergency Situations
- Interview Preparation