Our Policies

OUR PRIVACY POLICY

Welcome to Ansam Career College! At Ansam, we take the privacy and security of your personal information very seriously. We understand the importance of protecting your personal data, and are committed to complying with the General Data Protection Regulation (GDPR) and all other applicable data protection laws. This privacy policy will explain how we collect, use, and protect your personal information when you use our website.

We collect certain information from you when you visit our website, such as your name, email address, and browsing history. This information is used to improve your experience on our website, personalize content, and allow you to access certain features, such as online courses and quizzes.

We want to be transparent about the data we collect and how we use it. With this in mind, we have prepared this privacy policy so you can understand what data we collect, how it is processed, and what measures we take to ensure the security of your personal data.

Please take the time to review this policy carefully, and if you have any questions or concerns, please do not hesitate to contact us. We will be happy to help.

WHO WE ARE

Career College is a division of Ansam Training and Flúirse Limited.

Ansam Training is located at:

3629
Prince Saud Al Faisal Ar Rawdah Dist
JEDDAH
23432

Ansam Training’s telephone number is:+966 555 046 298

Flúirse Limited is located at:

Davcon Business Centre
Monavalley Business Park
Tralee
Co. Kerry
Ireland
V92 XY58

Flúirse’s telephone number is: +353 (0)66 718 5775

The Career College web address is: ansam.com.sa

DATA CONTROLLER

Flúirse Limited, Davcon Business Centre, Monavalley Business Park, Tralee, Kerry, Ireland is the data controller of the personal data you provide to us. We can be contacted by email at info@fluirse.com or by phone on +353 (0)66 718 5775

DATA PROTECTION OFFICER

Our administration office team will be your initial point of contact for all data protection inquiries. They can be reached by email at info@fluirse.com or by phone on +353 (0)66 718 5775

ENROLING IN COURSES

We collect information about you during the checkout process for courses.

What we collect and store

While you visit our site, we’ll track:

Courses you’ve viewed: we’ll use this to, for example, show you courses you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account
Comply with any legal obligations we have, such as calculating taxes
Improve our offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing address.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Course Managers can access:

Order information like what was purchased and when it was purchased, and
Customer information like your name, email address, and billing information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and services to you; for example

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

HOW WE SHARE YOUR INFORMATION

We will not share, rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Ansam and Flúirse Limited e.g. on servers or databases provided by our hosting provider. Management, security and integrity of data storage are under the direct responsibility of our hosting provider company and are governed by the privacy policy of the organisation providing the hosting service. Storage and Processing. The information we collect about you through Career College may be stored and processed by our third-party hosting provider. The management, security and integrity of data storage are the direct responsibility of our hosting provider and are governed by the privacy policy of those hosting organisations.

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service such as Akismet.

HOW WE PROTECT YOUR INFORMATION

Ansam and Flúirse is concerned with protecting your privacy and data but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on the Career College “Site” “Service” may not be accessed, disclosed, altered or destroyed by breach of any of our Business standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We use external third-party payment processors such as Stripe to process your payment when you book a course. These third-party payment processors do not retain share, store or use personally identifiable information for any other purposes. Your interactions with these external payment processing organisations are governed by their own privacy policies.

ACCESS AND RETENTION OF DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. For existing/current Career College users , you can review, correct, or update your current profile by logging into your profile e.g. to update your password. We will retain your information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to delete or export your account data, please contact us directly at info@ansam.com.sa.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

SECURITY

We may use Google reCaptcha to verify the legitimacy of visitors. In determining this, Google collects information about your visit which may include your IP, mouse movements, clicks and length of stay on pages. All Google services are provided under the Google Privacy Policy available at https://www.google.com/intl/policies/privacy/ and the Google Terms of Service available at https://www.google.com/intl/policies/terms/

We may use Cloudflare for its security features. Cloudflare processes information that include but is not limited to IP addresses, traffic routing data, system configuration information, and other information about traffic to and from our website. The Cloudflare Privacy Policy is available at https://www.cloudflare.com/privacypolicy/.

CACHING AND CDN

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

We may use Cloudflare as a CDN. Cloudflare processes information that include but is not limited to IP addresses, traffic routing data, system configuration information, and other information about traffic to and from our website. The Cloudflare Privacy Policy is available at https://www.cloudflare.com/privacypolicy/.

We may use Jetpack for image processing and as an image CDN. Jetpack does not collect any information from you while providing this service.

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

COOKIES

This website uses technical cookies to ensure the proper functioning of procedures and to improve the experience of using online applications. This document provides information on the use of cookies and similar technologies, how they are used by the site and how to manage them.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Definitions

Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit. Cookies of the so-called “third parties” are, however, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than the site visited.

Types of cookies

Based on the characteristics and use of cookies we can distinguish different categories:

Technical cookies. Technical cookies are those used for the sole purpose of “transmitting a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service “. They are not used for other purposes and are normally installed directly by the owner or operator of the website. They can be divided into navigation or session cookies, which guarantee the normal navigation and use of the website; analytics cookies, similar to technical cookies when used directly by the site operator to collect information, in aggregate form, on the number of users and how they visit the site; functional cookies, which allow the user to navigate according to a series of selected criteria in order to improve the service rendered to the same. For the installation of these cookies, the prior consent of users is not required, while there is obligation to provide information pursuant to Article 13 of EU 2016/679 Regulation, that the site manager, if he uses only such devices, will be able to provide in the manner he deems most suitable.
Profiling cookies. Profiling cookies are designed to create profiles related to the user and are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net. Because of the particular invasiveness that such devices can have in the private sphere of users, European and Italian legislation requires the user to be adequately informed about their use and express their valid consent. It is envisaged that “the storage of information in the terminal equipment of a contractor or a user or access to information already stored is permitted only on condition that the contractor or the user has given his consent after being informed with the simplified procedures referred to in Article 13 of the EU 2016/679 Regulation. This site does not use profiling cookies.

“Third-party” cookies

By visiting this website, you may receive cookies from sites managed by other organizations (“third parties”). An example is the presence of “social plugins” for Facebook, Instagram, Twitter or LinkedIn, or systems for displaying embedded (integrated) multimedia content such as YouTube and Flickr. These are parts generated directly by the aforementioned sites and integrated into the web page of the visited host site. The presence of these plugins involves the transmission of cookies to and from all sites managed by third parties. The management of information collected by “third parties” is governed by the relevant information to which reference is made. To ensure greater transparency and convenience, the following are the web addresses of the various information and how to manage cookies.

Analytics cookies

WEBTRENDS

For the sole purpose of monitoring and improving site performance, a statistical analysis market product may be used to detect access to the site. It may resort to the use of cookies, permanent and otherwise, for the purpose of collecting statistical information and on the “unique visitors” of the site. Cookies, defined as “Unique Visitor Cookies”, contain an alphanumeric code that identifies navigation computers, but without any collection of personal data.

GOOGLE ANALYTICS

The site may include components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. (“Google”). These cookies are used for the sole purpose of monitoring and improving site performance. For more information, please refer to https://policies.google.com/technologies/partner-sites.

The user can selectively disable the action of Google Analytics by installing on their browser the opt-out component provided by Google. To disable the action of Google Analytics, please refer to https://tools.google.com/dlpage/gaoptout.

HOTJAR

We may use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Duration of cookies

Some cookies (session cookies) remain active only until the browser is closed or when a logout command is executed. Other cookies “survive” when the browser is closed and are also available in subsequent visits by the user. These cookies are called persistent and their duration is set by the server when they are created. In some cases, a deadline is set, in other cases the duration is unlimited.

Cookie management

The user can decide whether or not to accept cookies using the settings of their browser.

Attention: the total or partial disabling of technical cookies could compromise the optimal use of the site.

The disabling of “third-party” cookies does not affect the navigability in any way.

The setting can be defined specifically for different websites and web applications. In addition, the browsers allow you to define different settings for cookies “owners” and those of “third parties”. As an example, in Firefox, through the menu Tools-> Options-> Privacy, you can access a control panel where you can define whether or not to accept the different types of cookies and proceed with their removal. On the Internet it is easy to find documentation on how to set the cookie management rules for your browser, as an example you will find some addresses related to the main browsers:

OUR COPYRIGHT POLICY

At Ansam Flúirse Career College, we are committed to providing high-quality education and maintaining academic integrity. As such, we have a strict copyright policy in place to protect the rights of authors, creators, and copyright holders.

All materials used in our online courses, including but not limited to, text, images, videos, and audio, are protected by copyright laws.
We will only use copyrighted materials in our online courses with the express permission of the copyright holder or in accordance with the doctrine of fair use.
We will not use copyrighted materials for commercial purposes without the permission of the copyright holder.
We will not reproduce, distribute, or display copyrighted materials without the permission of the copyright holder.
We will respect the moral rights of authors and creators.
We will take action against any user who is found to have violated our copyright policy, including but not limited to, removing the infringing material, disabling the user’s account, and reporting the user to the relevant authorities.
We will comply with all relevant copyright laws in the EU and Saudi Arabia, including but not limited to, the EU Copyright Directive (2001/29/EC) and the Saudi Arabian Intellectual Property Law (SAIPL).
We will provide proper attribution to the authors and creators of copyrighted materials used in our online courses.

We take the protection of intellectual property rights very seriously and we expect all of our users to do the same. If you have any questions or concerns about our copyright policy, please contact us.

Academic Integrity Policy

OUR ACADEMIC INTEGRITY POLICY

Ansam and Flúirse are committed to honesty and academic integrity in respect to the intellectual efforts of individuals. In order to promote and maintain academic integrity, students and faculty must adhere to certain policies and laws. This policy is part of the terms of use of the Career College website and training platform.

Policies:

Cheating: Cheating is defined as any behavior that misrepresents a student’s work as their own. This includes, but is not limited to, plagiarism, fabrication, and unauthorized collaboration.
Plagiarism: Plagiarism is the act of using someone else’s words, ideas, or data without giving them proper credit. This includes, but is not limited to, using someone else’s work without citation, paraphrasing without proper citation, and submitting work that has been purchased or downloaded from the internet.
Fabrication: Fabrication is the act of making up data or information and presenting it as true. This includes, but is not limited to, falsifying lab results, inventing sources, and altering documents.
Unauthorized Collaboration: Unauthorized collaboration is the act of working on an assignment with others without permission from the instructor. This includes, but is not limited to, sharing answers, working on a group project without permission, and sharing notes during a closed-book test.

Examples of violations of academic integrity policy and corresponding disciplinary action include:

Cheating: Examples of cheating include using unauthorized materials during an exam, copying from another student’s work, or allowing someone else to take an exam on your behalf. Disciplinary action for cheating may include failure of the exam or course, suspension, or expulsion from the institution.
Plagiarism: Examples of plagiarism include submitting work that is not your own without proper citation, or paraphrasing someone else’s work without giving proper credit. Disciplinary action for plagiarism may include failure of the assignment, reduction of grade, or failure of the course.
Fabrication: Examples of fabrication include making up data or information and presenting it as true, falsifying lab results, or altering documents. Disciplinary action for fabrication may include failure of the assignment, reduction of grade, or failure of the course.
Unauthorized Collaboration: Examples of unauthorized collaboration include working on an assignment with others without permission from the instructor, sharing answers, or sharing notes during a closed-book test. Disciplinary action for unauthorized collaboration may include failure of the assignment, reduction of grade, or failure of the course.

Laws:

The Saudi Arabian Intellectual Property Law (SAIPL) governs the protection of intellectual property rights, including the rights of authors and creators of copyrighted materials.
The Saudi Arabian Ministry of Education has issued regulations on academic misconduct, which includes cheating, plagiarism, and fabrication of data or information.
The Saudi Arabian Personal Data Protection Law (PDPL) governs the protection of personal data, including the protection of students’ personal information.
The EU Copyright Directive (2001/29/EC) governs the use of copyrighted materials, including the use of copyrighted materials in the classroom and online.
The EU Trade Marks Directive (2008/95/EC) governs the registration and use of trade marks in the EU.
The EU General Data Protection Regulation (GDPR) (2016/679) regulates the protection of personal data, including the protection of students’ personal information.

It is important to understand and abide by these policies and laws in order to maintain academic integrity. If a student is found to have violated academic integrity policies, they may face disciplinary action, including but not limited to, failure of the assignment, failure of the course, or expulsion from the institution. The disciplinary action may vary depending on the gravity of the violation and the institution’s policies and procedures. Students will be notified of the disciplinary action before it is carried out. In addition, students may have the right to appeal any disciplinary action taken against them.

Quality Assurance Policy

OUR QA POLICY

At Ansam Flúirse Career College, we are committed to providing high-quality education and ensuring that our students have access to accurate and reliable information. As such, we have implemented the following QA (Quality Assurance) policy:

All course materials, including but not limited to, text, images, videos, and audio, will be reviewed by at least one subject matter expert before they are made available to students.
All assessments and quizzes will be reviewed by at least one subject matter expert to ensure that they are accurate, reliable, and free of bias.
All assessments and quizzes will be pilot-tested with a sample of students to identify and address any issues before they are made available to all students.
All course materials and assessments will be reviewed and updated on a regular basis to ensure that they are current and accurate.
All course materials and assessments will be accessible to students with disabilities in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0.
All course materials will be reviewed for cultural sensitivity and inclusivity.
All course materials will be reviewed for technical accuracy by IT experts.
All course materials will be reviewed for compliance with relevant laws and regulations.
All course materials will be reviewed for compliance with the company’s copyright policy.
All course materials will be reviewed for compliance with the company’s academic integrity policy.
We will provide students with a clear and easy way to report any inaccuracies, errors, or issues with the course materials and assessments, and we will take appropriate action to address any issues reported.
We guarantee that the permitted number of trainees will not be exceeded

We take the quality of our education very seriously and we are committed to ensuring that our students have access to accurate and reliable information. If you have any questions or concerns about our QA policy, please contact us at info@ansam.com.sa or +966 555 046 298

Support Policy

OUR SUPPORT POLICY

At Ansam Flúirse Career College, we are committed to providing the highest quality of support to our trainers and trainees throughout the duration of their training implementation. Our goal is to ensure that the use of our training platform is seamless and that our trainers and trainees have the necessary resources to successfully complete their training.

Technical Support: Our technical support team is available to assist trainers and trainees with any technical issues related to the use of the training platform. This includes, but is not limited to, assistance with login issues, navigation of the platform, and troubleshooting technical errors. Technical support is available Monday through Friday, from 9:00 AM to 5:00 PM GMT.
Educational Support: Our educational support team is available to assist trainers and trainees with any educational or instructional issues related to the use of the training platform. This includes, but is not limited to, assistance with course content, assignment submission, and grading. Educational support is available Monday through Friday, from 9:00 AM to 5:00 PM GMT.
Self-Help Resources: We also provide a variety of self-help resources, such as FAQs, user guides, and video tutorials, to assist trainers and trainees with common issues. These resources can be accessed at any time on our website.
Feedback and Improvements: We value the feedback and suggestions of our trainers and trainees. We encourage trainers and trainees to contact us with any feedback or suggestions for improvements to the training platform.
Continuous Support: We pledge to provide ongoing technical and educational support to our trainers and trainees for the duration of their training implementation. We will continually monitor and evaluate our support services to ensure that they meet the needs of our trainers and trainees.

We are dedicated to providing the best possible support to our trainers and trainees. We understand that the success of our training program depends on the satisfaction of our trainers and trainees, and we are committed to ensuring that they have the resources they need to succeed.

Technical Support Policy

TECHNICAL SUPPORT POLICY

At Ansam Fluirse, we are committed to providing technical support to our stakeholders to ensure that they have the best experience using our elearning products and services. Here is our technical support policy:

Stakeholders who are provided technical support services:
We provide technical support to our customers, learners, and educators who are using our elearning products and services.

Support Channels

To ensure that our stakeholders can easily access technical support, we offer several channels for contacting our technical support team. These channels include:

Email Support: You can send an email to our technical support team at info@ansam.com.sa. Our technical support team aims to respond to all support requests within 24 hours of receipt.
Phone Support: We also provide phone support during business hours. You can contact our technical support team by calling our support line at +966 555 046 298.
Web Contact Form: You can also submit a support request through our web contact form. Simply navigate to the “Contact Us” page on our website and select “Technical Support” as the type of inquiry. Fill out the form with your details and a description of your issue, and our technical support team will respond to your request within 24 hours of receipt.

We understand that technical issues can be frustrating, and we strive to make it as easy as possible for our stakeholders to get the support they need. Whether you prefer to reach out to us by email, phone, or through our web contact form, we are here to help you resolve any technical issues you may encounter while using our elearning products and services.

Services covered by technical support:
Our technical support services cover all technical issues related to the use of our elearning products and services, including but not limited to:

Login and account issues
Troubleshooting of technical problems
Assistance with navigating the platform and its features
Resolving issues related to course content or resources
Assistance with hardware or software compatibility issues

Procedure to be followed in the event that the request exceeds the specified time for a response:
We aim to respond to all technical support requests within 24 hours of receipt. If your request exceeds the specified time for a response, we have a policy of escalating the request to a more senior member of our technical support team who will take responsibility for ensuring that the issue is resolved as quickly as possible.

If we are unable to provide a resolution within the specified time frame, we will keep you informed of any progress and expected time of resolution. If you are not satisfied with the resolution provided, you can escalate the request to our management team by emailing info@ansam.com.sa.

We are committed to providing excellent technical support services to our stakeholders. If you have any questions or concerns about our technical support policy, please do not hesitate to contact us. Our technical support team is always available to help.

Terms and Conditions

TERMS AND CONDITIONS

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Ansam and Flúirse Ltd’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Ansam and Flúirse Ltd’s web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ansam or Flúirse Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Ansam and Flúirse Ltd’s web site are provided “as is”. Ansam and Flúirse Ltd make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ansam and Flúirse Ltd do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Ansam, Flúirse Ltd or their suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Ansam and Flúirse Ltd’s Internet site, even if Ansam, Flúirse Ltd or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Ansam and Flúirse Ltd’s web site could include technical, typographical, or photographic errors. Ansam and Flúirse Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. Ansam and Flúirse Ltd may make changes to the materials contained on its web site at any time without notice. Ansam and Flúirse Ltd do not, however, make any commitment to update the materials.

6. Links

Ansam and Flúirse Ltd have not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ansam or Flúirse Ltd of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Ansam and Flúirse Ltd may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Ansam and Flúirse Ltd’s web site shall be governed by the laws of the State of Ireland and the Kingdom of Saudi Arabia without regard to its conflict of law provisions.

Laws:

International

General Terms and Conditions applicable to Use of a Web Site.

Kingdom of Saudi Arabia

The Saudi Arabian Intellectual Property Law (SAIPL) governs the protection of intellectual property rights, including the rights of authors and creators of copyrighted materials.
The Saudi Arabian Ministry of Education has issued regulations on academic misconduct, which includes cheating, plagiarism, and fabrication of data or information.
The Saudi Arabian Personal Data Protection Law (PDPL) governs the protection of personal data, including the protection of students’ personal information.

The EU Copyright Directive (2001/29/EC) governs the use of copyrighted materials, including the use of copyrighted materials in the classroom and online.
The EU Trade Marks Directive (2008/95/EC) governs the registration and use of trade marks in the EU.
The EU General Data Protection Regulation (GDPR) (2016/679) regulates the protection of personal data, including the protection of students’ personal information.

9. Career College Courses

The primary purpose of the Career College course programme is to advance the vocational skills of students to gain meaningful employment within the Kingdom of Saudi Arabia, in line with Vision 2030.

The following conditions have been outlined and agreed by Ansam and Flúirse Ltd. In order to participate in an online Career College course, you will need to comply with these conditions.

Please note the following carefully. If you are not satisfied with any of these criteria or have a question, please contact the Career College team at +966 555 046 298 or at info@ansam.com.sa

You must register for your course using your FULL NAME and NATIONAL ID. Impersonation is a breach of your terms of service.
You can only train on once course at a time. You MUST NOT commence a second course until you have completed your first or previous course.
Each course in the Career College programme has clearly stipulated requirements for successful completion:

Ansam and Flúirse provide the highest standard of service and an optimum learning environment to students. If for any reason you are not satisfied with the above points or feel you are unable to adhere to any of these criteria, Ansam and Flúirse can provide you with a full refund of your course fees.

10. Career College Courses Fees

Ansam and Flúirse offer a 14 day no quibble money back guarantee. This guarantee is available to any student that does not log-in to our online training system within 14 days of purchasing one or more courses. Please note that partial refunds are not available where (for example) only one or two courses from a bundle of three are attempted or completed.

11. Mechanisms in place to check trainees’ work and prevent fraud, impersonation, and identity theft

Login tracking: Our learning platform tracks and records each login and logout of the system, making it possible for the instructor to monitor and verify the identity of the trainee.
IP restriction: Our administrators restrict access to the system based on the IP address, making it more difficult for someone to impersonate a trainee by logging in from a different location.
Role management: Our administrators assign different roles to different users, such as instructors, students, and administrators, helping to prevent fraud and identity theft by ensuring that only authorized users have access to sensitive information.
Two-factor authentication: Our platform allows the administrator to enable two-factor authentication, which adds an extra layer of security by requiring a second form of identification, such as a code sent to the trainee’s phone, in addition to the password.
Anonymous grading: Instructors grade student submissions anonymously, which can help prevent bias and discrimination.
Proctoring: Our platform supports integration with third-party proctoring services that allows the instructor to monitor the student during the exam by using the webcam, microphone, and to lock the student’s browser during the exam to prevent cheating.
Randomized questions: Assessments are generated using randomized question sets, making it more difficult for students to cheat on quizzes and exams.
Plagiarism plugin: This plugin allows instructors to check student submissions for plagiarism against a database of web pages, journals, and previously submitted papers. It also provides a similarity score and highlights any potential instances of plagiarism.

12. Attendance

At Ansam and Flúirse Career College, we believe that online attendance is equivalent to regular attendance and we will therefore treat it as such for the purpose of evaluating student progress and determining grades.

However, in order to ensure that students are fully engaged in the learning process, we have implemented the following policy for programs that are longer than a month and provided in asynchronous electronic mode or blended learning:

We will require a minimum of 25% simultaneous attendance hours, where students are required to participate in live virtual sessions, such as webinars, live discussions, or virtual office hours.
These live virtual sessions will be scheduled at convenient times for students, taking into account time zones and other factors.
Students will be required to attend these live virtual sessions, and attendance will be taken and recorded.
Students who miss more than 25% of the live virtual sessions without a valid excuse will be considered as not fulfilling the attendance requirement and may be subject to disciplinary action.
We will provide students with a clear and easy way to request accommodations for live virtual session attendance, such as alternative scheduling or recording of the session, to accommodate their individual needs.

We understand that online learning can provide flexibility and convenience for students, but we also recognize the importance of maintaining a sense of community and engagement in the learning process. This policy is designed to strike a balance between these two goals and ensure that students are able to get the most out of their education.

12. Feedback

We aim to measure the level of satisfaction of users (trainers, students) with the electronic services provided by Ansam and Flúirse to ensure that the services are meeting the needs of the users and to identify areas for improvement. This is achieved through the use of a feedback survey on the Learning Management System (LMS).

The feedback survey is implemented in the following way:

The survey is created and uploaded to each course page by the administrator or instructor. The survey includes a variety of question types, such as multiple choice, rating scales, and open-ended questions, to gather both quantitative and qualitative data.
The survey is made available to the users (trainers, students) at the end of the course or program.
Users are notified of the availability of the survey and encouraged to complete it.
Users can complete the survey anonymously if they prefer.
The survey data is collected and analyzed by the administrator or instructor.
The results of the survey are used to identify areas for improvement and to make changes to the services provided by the online course provider.
The results of the survey can also be shared with the users (trainers, students) to demonstrate the actions taken to improve the services based on their feedback.

This type of survey is a convenient and effective way to gather feedback from users and to measure the level of satisfaction with the electronic services provided by Ansam and Flúirse. It allows the us to gather information on what works well, what can be improved and how to best support the users.

It’s important to note that, that we aim for these surveys to be created and implemented in a way that is inclusive, non-discriminatory, and respects the privacy of the users. The survey will be available in English and Arabic to accommodate non-native speakers and it will be accessible to students with disabilities in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0.

Commitment to Accessibility and Inclusion

COMMITMENT TO ACCESSIBILITY AND INCLUSION

Ansam and Flúirse are committed to creating accessible learning content, we pledge to:

Create inclusive, accessible, and equitable online learning experiences for all students, regardless of their abilities or disabilities.
Follow the Web Content Accessibility Guidelines (WCAG) 2.1 and the principles of Universal Design for Learning (UDL) in the development of all course materials.
Provide alternative text descriptions for all images, videos, and other non-text content to ensure accessibility for users with visual impairments.
Use semantic HTML tags to structure content and improve accessibility, including appropriate headings, lists, and tables.
Provide captions and transcripts for all audio and video content, and ensure that the player is compatible with assistive technologies.
Test all course materials for accessibility and make necessary adjustments to ensure they are usable by all students.
Provide guidance and support to students with disabilities and respond to any accessibility-related concerns or feedback in a timely and effective manner.
Continuously strive to improve the accessibility and inclusivity of our online courses, and stay up-to-date with the latest accessibility guidelines and best practices.
Train all staff, developers, and contractors on accessibility and inclusive design best practices.
Make our commitment to accessibility and inclusion visible on our website and other communication channels, and continuously monitor and evaluate our progress in meeting these commitments.

Complaints Policy

COMPLAINTS POLICY

At Ansam Fluirse, we strive to provide high-quality elearning products and services to our customers, learners, and educators. However, we understand that there may be times when our stakeholders have concerns or complaints. Here is our complaints policy:

Receipt of Complaints:
We welcome all complaints and feedback from our stakeholders. Complaints can be submitted through our web contact form or by email to info@ansam.com.sa. We aim to acknowledge receipt of all complaints within 24 hours of receipt.

Complaint Investigation and Resolution:
Upon receipt of a complaint, our customer service team will investigate the matter thoroughly. We aim to provide a resolution to all complaints within 10 working days. If a complaint is complex and requires more time to investigate, we will keep the complainant informed of the progress and expected time of resolution.

Escalation of Complaints:
If a complainant is not satisfied with the resolution provided, they may escalate the complaint to our management team by emailing management@ansamfluirse.com. Our management team will review the complaint and provide a response within 5 working days.

Complaint Records:
We keep a record of all complaints and their resolution for a minimum of 3 years. This record is used to identify trends and areas for improvement in our elearning products and services.

Complaint Handling Training:
Our customer service team and management team receive regular training on handling complaints and feedback to ensure that all complaints are handled in a professional and effective manner.

We take all complaints seriously and aim to provide a fair and timely resolution to all complaints. If you have any questions or concerns about our complaints policy, please do not hesitate to contact us. Our customer service team is always available to help.

Questions? Contact Us!