Complaints and Feedback
Welcome to the Ansam Flúirse complaints and feedback page.
We value your opinion and welcome any feedback you may have on our products and services. Here are the instructions for providing complaints, compliments, and feedback:
Means of communication:
You can submit your complaints, compliments, and feedback through our web form, by clicking on the buttons below or by sending an email to our customer service team at info@ansam.com.sa.
Method of dealing with the complaint:
Our customer service team will acknowledge receipt of your complaint, compliments or feedback within 24 hours of receipt. Our team will then investigate the matter thoroughly and provide a resolution as quickly as possible.
Expected time to close the complaint:
We aim to resolve all complaints within 10 working days. In some cases, it may take longer to investigate and provide a resolution. If this is the case, our team will keep you informed of the progress and expected time of resolution.
Procedure to be followed if the complaint exceeds the time specified for its resolution and closure:
In the event that we are unable to provide a resolution within the specified time frame, we have a complaint escalation policy. This means that the complaint will be escalated to a more senior member of our team, who will take responsibility for ensuring that the complaint is resolved as quickly as possible. We will keep you informed of any progress and expected time of resolution. If you are not satisfied with the resolution, you can escalate the complaint to our management team by emailing info@fluirse.com. We will ensure that your complaint is addressed and resolved to your satisfaction.
Thank you for choosing Ansam Flúirse for your elearning needs. We appreciate your feedback and are committed to providing you with the best possible service.
