This Customer Service course will allow you to gain an understanding of customer service with a focus on customer needs and effective communication skills.
The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently or while under general supervision. The course places emphasis on effective communication, behaviour/attitude as well as constructive and active listening.
This course is divided into modules and lessons, each focusing on key topics, which are broken down into easy-to-follow concepts.
Throughout the course, you will be given activities to complete to help you summarise what you have learnt and appraise your understanding.
There are four modules within the course and information on what is covered is as follows:
Module 1: Intro to Customer Service
Module 2: Effective Communication
Module 3: Behaviour & Attitude
Module 4: Personal Development
| TARGET AUDIENCE | The course is suitable for people working in customer services as well as those new to the role, who would like to enhance their employment options with additional knowledge, skills and qualifications. |
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| CAREER PATH | After completing this course, you can progress on to a career in customer service. The skills you gain will be of benefit to your career progression opportunities whether you are operating independently or in a supervisory capacity. |
| COURSE DURATION | 20 Hours (Actual course duration may vary based on prior skills and application) |
| CPD POINTS | 20 (Awarded CPD points upon successful completion) |
| PREREQUISITES | There are no pre-requisites for the study of this course. Basic working knowledge of computers and access to a computer with internet access is recommended to do the course. |
Our promise is for honest and helpful advice at all times, even if that means recommending another training provider or perhaps recommending alternatives to training. We’re here to help you reach your career and training goals.
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Book a free 45 minute online meeting with one of the professional Career & Course Advisors at Ansam. At this meeting we can help advise and guide you on Saudi Arabia’s largest range of flexible training programmes, as well as advise on your career and training objectives.
Courses: Diplomas consists of several in-depth courses, each allowing you to gain valuable knowledge and skills.
Format: Courses are divided into modules and lessons, each focusing on key topics, which are broken down into easy-to-follow concepts. Throughout each course, complete interactive activities to help you summarise what you have learnt and appraise your understanding.
Pre-Requisites: There are no specific experience or qualifications requirements before starting your training.
Training Period: Once enrolled on the course, you have 12 months to complete all courses within this training programme.
Course Length: On average each course requires approximately 15-20 hours of study.
Assessment Criteria: Assessments are scheduled only when you are ready. There are no final exams, continual assessments are included through each course with a test at the end of each course.
Course Fees: Fees can be paid in advance or you can select a range of flexible instalment plans. Fees vary depending on what options are selected. You can speak to any of our Course Advisors to get a detailed breakdown of course fees and instalment plan options.
Support: Our Support teams are on hand to answer all your queries, either by phone, e-mail or video (shared screen) support.
Support Centres: You can always visit any of our training centres located throughout KSA.
Career Path: After graduating from this programme, students can expect to compete and secure roles in key Leadership and Management positions across many industries. Ask one of our Course Advisors for a list of roles where our graduates are employed.
Certification: Upon successful completion of each course you will receive a certificate. Once you complete all courses within your training programme, you will receive an internationally recognised accredited Certificate or Diploma to verify your achievement.
What and who are Ansam?
Ansam Training is one of the largest Vocational and English training providers based in Saudi Arabia. Founded in 2000 by Eng. Sahal Hefzi. Ansam Training owns the exclusive Master Franchise for the world-renowned institute Wallstreet English in Saudi Arabia & GCC.
What and who are Career College?
Flúirse Career College is a multi-award-winning company based in Ireland specializing in the delivery of career focused training. Founded in July 2005 by Kristian O’Donovan and Tomás Finneran.
Is all your training in English only?
Yes
Where are you located / based?
We are currently based in Jeddah but have plans to open in other cities across Saudi Arabia including Riyadh, Damman, Medina and Mekkah
Are these online courses?
Although the courses are delivered online they are different to traditional “online” courses that offer no real support. Our Course Advisors and Tutors are always on-hand to guide you through your courses and help you at each step of your career path. Once you are a student with Ansam Training you are a student for life and will have access to all our career services at every stage of your career.
What qualifications will I get if I complete my training programme?
What Career Supports are available with my training?
Students with Ansam Training and Fluirse Career College have access to a full range of Career Services including: CV Clinics, Job Application support and Interview Skills
More questions? Check our FAQ Section.
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