COURSE OUTLINE
This course is divided into modules and lessons, each focusing on key topics, which are broken down into easy-to-follow concepts.
Throughout the course, you will be given activities to complete to help you summarise what you have learnt and appraise your understanding.
There are three modules within the course and information on what is covered is as follows:
Module 1: Conflict in Group and Organisational Life
- The Organisational Context
- Defining Conflict
- Conflict Between Groups
- Conflict Management & Resolution
Module 2: Conflict Management Methods
- Methods for Managing Conflict Problems
- Mediation
- Negotiation
- Conflict Intervention
Module 3: Analysis and Practice
- Conflict Analysis Framework
- Conflict Management Styles
- Good Practice in Managing Conflict