COURSE OUTLINE
This course is divided into modules and lessons, each focusing on key topics, which are broken down into easy-to-follow concepts.
Throughout the course, you will be given activities to complete to help you summarise what you have learnt and appraise your understanding.
There are three modules within the course and information on what is covered is as follows:
Module 1
- The Front Office
- Security and Emergency Procedures for Front Office Staff
- Operating an Efficient Front Office
Module 2
- Human Resource Management
- Performance Appraisal & Evaluation
- Customer Service
Module 3
- Communication
- Information and Communications Technology
- Office Technology and Common Software Packages